Order 1.201.798.0001    Help     My Bag     My Account    Shopping Bag (0)



Order Status
 How do I cancel my orders?
 How do I change my orders?
 when will my order ship?
 Damaged/incorrect items
 Missing Parts of Your Shipment
 How do I review my orders?

My Account
 Edit my account information
 Password Reminder

Shipping and Returns
 Shipping / Delivery
 Return Request
 Return Policy

Shopper Tips
 Dance Shoes - Size Chart
 Dancewear - Size Chart
 Fishnet Tights - Compare Chart
 Review Guidelines
 Download Dance Music
 Rhinestones Size Comparison Chart
 Rhinestones Basic Information
 Beads Size Comparison Chart Light Siam
 Beads Size Comparison Chart Crystal AB
 Pearls Size Comparison Chart
 Swarovski Pendants Size Comparison Chart
 Sew-On Size Comparison Chart
 Dancesport Event Calendar

Contact Us
 Contact Us
 Catalog Request
 Order by FAX / Mail
 Are you receiving Email from us?
 Job Opportunities

Business with us
 Volume Purchase Center
 Supply to us
 Link Exchange

Danceshopper Guarantee
 Lower Price Guarantee
 what our customers say

About Us
 About Danceshopper
 Milestones
 Security & Privacy
 Terms of use

 

 
Return Policy

At DanceShopper, it is our pleasure to serve you with an unparalleled level of service comparable to the quality of the fine products we offer. If for any reason you wish to return your order, we will gladly extend our generous refund guarantee and your return must be received by us within 30 days. All returns must be pre-authorized. Please Request Return in My Account or email us. Upon receipt of your request, we will e-mail you an approved return confirmation along with return instructions and a return address.
Return Terms:
  1. All returns must be pre-authorized. Unauthorized returns may be refused or disregarded and the customers will be responsible for all the costs and loss (shipment fees, etc.)
  2. The return procedure (including placing the return request and sending back return items) needs to be completed within 30 days from the date your product left the warehouse.
  3. All returned items will be examined once they have been received. Any unqualified return(s)/ exchange item(s) will be returned to the customer at the customer's expense.
  4. Any problem (damaged/defective/missing/incorrect items ) regarding to the received package, should contact us within 10 days of took delivery, or the request would not be accepted. We will replace the new product for you if anydamaged/ incorrect items are received; however, please leave the product in its original packaging.
  5. All refunds are for merchandise only. All shipping and handling fees are non-refundable. International orders will be charged full shipping rates on all exchanges.
  6. Returned items that are not received in the original packing will be subject to a 50% repackaging fee.
  7. The purchaser will be responsible for the shipping fee if the shipment has been refused, the purchaser has given us a wrong address, or if the purchaser has not signed for receiving shipment. To avoid unnecessary loss of time and money, please provide us with your correct order information. If you do not wish your order to be returned to you, we will treat your returned parcel as a return order and any charge/credit/restriction will be applied to our return policy.
  8. All sales of Clearance items are final. Sale Quantities and Pricing stated are while supplies last. No return of Clearance items will be permitted for refund, credit or exchange unless product is damaged or is defective upon to examination.
  9. Many of the items we sell have a Special Return Policy and certain products are subject to a re-stocking fee. Please view the Special Return Policy below to find out if items you purchased are affected.
Product
Return/ Exchange Accepted
Return / Exchange Unaccepted
Re-stocking fee
Dance Shoes
With the original tag in the original shoe box
Any soiled soles, scratches, marks, blemishes, stretching that exhibit any sign of use or indication of wear; or the damaged shoes box
15% of our sold price
Dancewear
In original condition with all tags attached
If the original tags are not attached; if the garment has been worn, altered, washed or is there are soils/ stains of bodily perspiration, cologne/perfume and smoke
10% of our sold price
Accessories
Opened items (tights, shoe cream, bronzer, tanning liquid and shine glitter.)
Jewelry
With the original packaging
5% of our sold price
Swarovski Rhinestones
Unopened pack, returned within 14 days
Any opened packs
20% of our sold price
CD, DVD, Video
Cosmetics
Accessories and opened items
15% of our sold price
Special Order/ Custom Order
Clearance, Final Sale, eBay items
Return Tips:
  1. For your protection, we suggest that you carefully pack the return parcel and return it to us by a carrier that offers parcel tracking information (e.g., UPS, FedEx, USPS Registered Mail). DanceShopper is not liable for any costs associated with the damage or loss of any return shipment during transit.
  2. Please allow 10-15 business days for your return to be processed once we have received the merchandise. All returned items will be examined once received and you will be informed by email if your return has qualified you for credit or a replacement.
  3. Credit card companies vary in the time they take to reflect a credit to your account or monthly statement. Please allow 1 - 2 billing cycles for the refund to appear on your statement.
DanceShopper reserves the right to change all return policy without further notice. Should there be any disputes on the order, DanceShopper's decision shall be final.

 
(C) 2002~2014 Danceshopper.com. All worldwide rights reserved.
Click here to see ratings  

ABOUT SSL CERTIFICATES
  DanceShopper is an Upfront Merchant on TheFind. Click for info.   www.daneshopper.com