DanceShopper Help Center

Return Policy

At DanceShopper, it is our pleasure to serve you with an unparalleled level of service comparable to the quality of the fine products we offer. If for any reason you wish to return your order, we will gladly extend our generous refund guarantee and your return must be received by us within 30 days. All returns must be pre-authorized. Please Request Return in My Account or email us. Upon receipt of your request, we will e-mail you an approved return confirmation along with return instructions and a return address.

Return Terms:

All returns must be pre-authorized. Unauthorized returns may be refused or disregarded and the customers will be responsible for all the costs and loss (shipment fees, etc.)
The return procedure (including placing the return request and sending back return items) needs to be completed within 30 days from the date your product left the warehouse.
All returned items will be examined once they have been received. Any unqualified return(s)/ exchange item(s) will be returned to the customer at the customer's expense.
Any problem (damaged/defective/missing/incorrect items ) regarding to the received package, should contact us within 10 days of took delivery, or the request would not be accepted. We will replace the new product for you if anydamaged/ incorrect items are received; however, please leave the product in its original packaging.
All refunds are for merchandise only. All shipping and handling fees are non-refundable. International orders will be charged full shipping rates on all exchanges.
Returned items that are not received in the original packing will be subject to a 50% repackaging fee.
The purchaser will be responsible for the shipping fee if the shipment has been refused, the purchaser has given us a wrong address, or if the purchaser has not signed for receiving shipment. To avoid unnecessary loss of time and money, please provide us with your correct order information. If you do not wish your order to be returned to you, we will treat your returned parcel as a return order and any charge/credit/restriction will be applied to our return policy.
All sales of Clearance items are final. Sale Quantities and Pricing stated are while supplies last. No return of Clearance items will be permitted for refund, credit or exchange unless product is damaged or is defective upon to examination.
Many of the items we sell have a Special Return Policy and certain products are subject to a re-stocking fee. Please view the Special Return Policy below to find out if items you purchased are affected.

Product	Return/ Exchange Accepted	Return / Exchange Unaccepted	Re-stocking fee
Dance Shoes	With the original tag in the original shoe box	Any soiled soles, scratches, marks, blemishes, stretching that exhibit any sign of use or indication of wear; or the damaged shoes box	15% of our sold price
Dancewear	In original condition with all tags attached	If the original tags are not attached; if the garment has been worn, altered, washed or is there are soils/ stains of bodily perspiration, cologne/perfume and smoke	10% of our sold price
Accessories		Opened items (tights, shoe cream, bronzer, tanning liquid and shine glitter.)
Jewelry	With the original packaging		5% of our sold price
Swarovski Rhinestones	Unopened pack, returned within 14 days	Any opened packs	20% of our sold price
CD, DVD, Video		◇
Cosmetics		Accessories and opened items	15% of our sold price
Special Order/ Custom Order		◇
Clearance, Final Sale, eBay items		◇

Return Tips:

For your protection, we suggest that you carefully pack the return parcel and return it to us by a carrier that offers parcel tracking information (e.g., UPS, FedEx, USPS Registered Mail). DanceShopper is not liable for any costs associated with the damage or loss of any return shipment during transit.
Please allow 10-15 business days for your return to be processed once we have received the merchandise. All returned items will be examined once received and you will be informed by email if your return has qualified you for credit or a replacement.
Credit card companies vary in the time they take to reflect a credit to your account or monthly statement. Please allow 1 - 2 billing cycles for the refund to appear on your statement.

DanceShopper reserves the right to change all return policy without further notice. Should there be any disputes on the order, DanceShopper's decision shall be final.